{ sla - service level agreement }

Our service level agreement guarantees in writing a 99.9% uptime guarantee.

LIMITED LIABILITY. IN NO EVENT WILL MAILLABS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER IN AN ACTION IN CONTRACT OR TORT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL LIABILITY OF MAILLABS FOR ANY CLAIMS ARISING FROM OR IN CONNECTION WITH THIS AGREEMENT OR SERVICE, REGARDLESS OF THE FORM OF ACTION, SHALL NOT EXCEED THE AMOUNT OF SERVICES FEES PAID BY THE CUSTOMER TO MAILLABS FOR SERVICES RENDERED IMMEDIATELY PRIOR ONE TO (1) MONTH OF BILLING.

You can download the Adobe Acrobat PDF version of our SLA - Service Level Agreement here.